Chat and Messaging

Everything you want to know about your chat settings, quick replies, and notifications. Personalize your communication and increase your productivity with CertisTalk.

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Chat and Messaging

How can I start the chat window on my website?

Who can start a chat?

How do I get notified when a visitor starts a chat?

Can I set an automatic welcome message in chats?

Will a 'typing' notification appear when a visitor is writing a message?

How can I end a chat?

How can I access chat history?

Can I automatically reply to incoming messages?

Can I send files or images in chats?

Can multiple operators see the same chat?

Is there a spelling correction and suggestion feature in chat?

What are the permissions for visitor and operator roles?

How can I quickly find unread messages in my inbox?

Can I transfer a chat to another operator?

Can I customize the live chat window to match my brand?

Can I see visitor information (location, device, browser)?

Can I export the chat history?

Can I send a customer satisfaction survey during chats?

Is there spam or inappropriate content blocking in chats?

What should I do if I experience a technical problem?

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