CertisTalk Integrations
Provide seamless communication between the software and business tools you use. CertisTalk offers easy integration solutions for the most popular platforms and custom systems.
Benefits of Integration
- Up-to-date and Consistent Data
Your customer, order, and support data are instantly synchronized across all your systems. The need for manual data entry and updates is eliminated.
- Operational Ease
It allows for easy switching between different software, simplifies teams' workflows, and saves time.
- Automation Possibility
It automates frequently repeated tasks, speeds up support processes, and reduces the margin of error.
- Better Decision Making
Since data is collected in a single center, all processes become traceable and measurable. This allows you to make more accurate decisions.
Our Main Integration Areas
E-Commerce Platforms
Simplify order and customer management.
You can directly connect with your e-commerce systems like Shopify, WooCommerce, and Ikas to transfer your order and customer data to CertisTalk.
- Viewing order and customer information from the chat window.
- Suggesting offers or campaigns directly to customers.
- Automatic updating of stock and customer data.
- Speeds up after-sales support processes.
- Increases customer satisfaction and repeat purchase rate.
- Ensures the support team works in harmony with the e-commerce infrastructure.
CRM and Team Communication Tools
Manage customer relationships centrally.
Easy integration with systems like Salesforce, Slack, and Jira speeds up the flow of customer and team information.
- Automatically forwarding new support requests to the CRM or a Slack channel.
- Creating a new customer or support record in the CRM from within the chat.
- Increasing coordination between teams in support processes.
- Access to all customer history from a single point.
- Reduces the team's workload, prevents information loss.
- Provides faster response and resolution times.
Developer Integrations
Full flexibility with API and Webhooks.
You can integrate CertisTalk with any software you want with REST API and Webhook support.
- Secure access to all data via API.
- Transferring event-based notifications to your own systems with Webhooks.
- Enterprise-scale, secure integration architecture.
- Custom integrations can be developed according to your own business processes.
- There are no limits to automation and integration.
- Can be easily managed by your software team.
Our Integration Principle
CertisTalk provides an open and standards-compliant integration infrastructure. Thanks to our API-first approach, both ready-made connections and customizable integrations are possible. Our technical documentation and customer support team are with you at every stage, from installation to maintenance.
Frequently Asked Questions
Meet the Ease of Integration
Integrating CertisTalk into your business is very easy. We simplify the process with one-click connection to popular platforms, a powerful API for custom needs, and fast support.